Refund policy

Last updated November 13, 2026

All sales are final. We don't accept returns or exchanges if you change your mind. We do stand behind every order, though: if something goes wrong with it, we'll make it right.

In short: damaged, defective, wrong or lost orders get a free replacement or a full refund. Change-of-mind returns aren't accepted.

Damaged or defective items

If your item arrives damaged, or stops working within 30 days of delivery, email aethelsupportteam@gmail.com with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, your choice. You won't need to ship anything back.

Wrong item

If we sent the wrong model, color or scent, email us with a photo within 14 days of delivery and we'll send the right one at no cost.

Lost packages

If your order hasn't arrived within 30 days of purchase, or tracking shows it as lost, email us and we'll send a replacement or a full refund.

Cancellations

You can cancel for a full refund within 12 hours of ordering, before your order ships. Email aethelsupportteam@gmail.com as soon as possible.

How refunds are paid

Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Questions

Email aethelsupportteam@gmail.com. We reply within one business day.